Return Policy

Return Policy for Merchandise
Thank you for shopping with us! We hope you love your purchase, but if you're not completely satisfied, we’re here to help. Please review our return policy below:
  1. Eligibility for Return
    • Items must be returned within 30 days of the purchase date.
    • All merchandise must be unused, unworn and unwashed.
    • Items must be in their original packaging (if applicable).
  2. Non-Returnable Items
    • Sale or clearance items
    • Intimate wear, hosiery, or swimwear (for hygiene reasons)
    • Gift cards or vouchers
    • Products recieved through TMG competitions, during events and other free of charge items
  3. How to Return an Item
    • To initiate a return, please contact our customer service team at [email protected].
      • Include the original receipt or proof of purchase for your return in the email.
    • When the process has been approved and iniciated, please ship the items you would like to return to the address provided through the email.
    • Send a shipping confirmation (picture of the shipping label or tracking link) via email to us. For a quicker refund process, let us know your order number in the confirmation email as well.
    • You are responsible for return shipping fees unless the item is defective or incorrect.
  4. Refunds & Exchanges
    • Once your return is received and inspected, you will be notified via email of the status of your refund.
    • If approved, a refund will be issued to your original method of payment. Please note that it may take several business days (5 - 10) for the refund to process depending on your bank or payment provider.
    • If you prefer to exchange an item, please mention it when contacting customer service, and we will do our best to accommodate your request.
  5. Damaged or Defective Items
    • If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange a return or replacement at no additional cost to you.
  6. Shipping Fees
    • Original shipping fees are non-refundable. Customers are responsible for the return shipping cost unless the return is due to an error on our part (damaged, defective, or incorrect items).
Thank you for shopping with us, and we appreciate your understanding of our return policy. If you have any questions or concerns, please don't hesitate to reach out!