Orders, Production & Shipping

Temporary pause on U.S. orders fulfilled from our EU facilities

Due to the recent issue caused with the removal of the de minimis provision by the U.S. government, we have been forced to temporarily delay all orders bound to the U.S. from our production partner's EU facilities. 

Any orders for delivery in the US fulfilled from the EU facilities as of September 2nd, 2025 will be "un-routable” and placed on hold automatically.

If you order a product produced only in one of the EU facilities, please keep an eye out on your mailbox. You will receive an email from us with information about the delay and the follow-up process.

This is only temporary, we are working hard to find a resolution and we hope normal service resumes as soon as possible.

We apologize for the interruption, and thank you for your patience

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How does the ordering process work?
When you place an order on our store, it is automatically sent to our print-on-demand partner, Printful. They will then handle the production, packaging, and shipping of your item directly to you.

What happens after I place my order?
Once your order is received, Printful gets to work on producing your item. This includes printing or embroidering your design onto the product. They ensure that everything meets their quality standards before packaging it and sending it your way.

How long does it take for my order to be made and shipped?
Production typically takes 2-7 business days, depending on the product and the complexity of the design. After production, shipping times depend on the delivery method and your location. You will receive tracking details as soon as your order is on its way!

What type of printing does Printful use?
Printful uses several different printing methods, including direct-to-garment (DTG), embroidery, sublimation, and screen printing, depending on the product and design. This ensures that each item looks great and lasts for a long time.

Can I customize the packaging or include a message with my order?
No, unfortunatly this is not an option at the moment.

Why is my order sent in multiple shipments?
In some cases, if your order contains multiple items that are produced in different facilities, it may be shipped in separate packages. This is to ensure that each item reaches you as quickly as possible.

Don’t worry—your tracking information will be updated for each shipment, so you’ll always know where your items are.

Do you ship internationally?
Yes, Printful has fulfillment centers worldwide, and they can ship to most countries. Shipping times and costs will vary based on your location.

Will I get charged for customs?
Depending on product availability, your order type, and your location, it will be sent from the Printful fulfillment center that can get it to you quickly. If your order is shipped from a center located in a different region than your delivery address, you might incur handling or customs fees upon delivery. These fees can vary based on the order value, your country’s limits, and other factors.

You can find the manufacturing location for each product in the description on its product page.

DISCLAIMER FOR U.S. CUSTOMERS:
Some of our products are fulfilled and shipped from China. Due to current U.S. tariff regulations, additional (high) import duties may be applied upon delivery. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

The following products are affected by the current U.S. tariff regulations:

Are there any shipping restrictions?

We ship products to most countries, but there are a few exceptions due to legal restrictions or shipping carrier limitations.

Currently, we don’t ship to:

  • Crimea, Luhansk, and Donetsk regions in Ukraine

    • We’re unable to deliver orders to the following Ukrainian provinces:

      • Kharkivska
      • Zaporizska
      • Khersonska
      • Donetska
      • Luhanska
      • Crimea
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea

Because of the ongoing war in Ukraine, shipping is very limited. For now, we can only deliver to Ukraine orders that are fulfilled in our Latvian facility.

The same restrictions apply to Kosovo; we only ship products from our Latvian facility, and the available products are limited.

Note: Shipping restrictions can change depending on world events.

Some of our shipping carriers also pause international deliveries to certain countries because of natural disasters or other disruptions. You can check the latest updates on the USPS Service Alerts page.

What happens if there’s an issue with my order?
If there’s any issue with your order, such as a damaged item or mistake with the print, please contact us immediately via [email protected]. We’ll work with Printful to resolve the issue and ensure you’re satisfied with your purchase.

 

Customer service is available via email from Monday to Friday, 9:00 to 17:00 (CET).